— Comments Off on How to future-proof your business in the age of AI

How to future-proof your business in the age of AI

The pace of AI advancement has moved from gradual evolution to explosive transformation. In McKinsey’s latest survey, 78% of respondents said their organizations use AI in at least one business function.
 
In my role as a futurist and managing partner of HP Tech Ventures, I’ve witnessed firsthand how artificial intelligence is not just changing individual processes or products, but fundamentally rewiring entire industries in order to succeed. And I’m not alone. 88% of tech leaders believe AI adoption will create a competitive edge.
 
The businesses that will thrive in this new landscape are those that build adaptive capacity today. The good news? Your business doesn’t necessarily need to invest large sums of money to succeed.

The AI Megatrend: beyond the hype

Unlike previous technological shifts that evolved over decades, the impact of AI is compressed into years, sometimes even months.
 
The startups we work with through HP Tech Ventures are helping to transform established industries who are grappling with a fundamental reality: AI isn’t coming to transform their industry — it’s already here.
 
The question becomes how to build resilience and adaptability into your organization when the rate of change itself is accelerating.
 
Four pillars of AI-ready business architecture

  1. Cultivate an experimentation mindset
     
    Future-proof businesses don’t wait for perfect AI solutions; they experiment with imperfect ones. The most successful companies I’ve observed are running small-scale AI pilots across multiple business functions simultaneously. They’re building organizational muscle memory for rapid adoption and iteration.
     
    Start with low-risk, high-learning opportunities. Use AI tools to enhance customer service interactions, optimize scheduling, or improve content creation workflows. The goal isn’t immediate ROI. It’s developing institutional knowledge about how AI integrates with your specific business context.

  2. Invest in human-ai collaboration, not replacement
     
    The companies that thrive will be those that utilize AI to augment human capabilities. This requires rethinking job roles, not eliminating them. Customer service representatives become orchestrators of the customer experience. Financial analysts become strategic advisors. Marketing professionals become campaign architects.
     
    This shift demands significant investment in reskilling and upskilling your workforce. However, it also creates a competitive advantage: while your competitors focus on cost reduction through automation, you’re building enhanced capabilities through augmentation.
     
    It’s a win-win, too. 94% of employees would stay longer at a company that invests in their career development.

  3. Build data infrastructure as a strategic asset
     
    AI is only as good as the data that feeds it, yet most businesses treat data as a byproduct rather than a primary asset. Future-proofing requires viewing data infrastructure as critically important as financial systems or supply chain logistics. Improved data and security, as well as reduced compliance breaches, are among the top benefits of having data governance in place. 
     
    How do you accomplish this? Establish clear data governance protocols, invest in data quality systems, and create mechanisms for data sharing across organizational silos. It also means being strategic about what data you collect and how you structure it for future AI applications you haven’t even imagined yet.

  4. Develop ethical AI frameworks before you need them
     
    As AI becomes more central to business operations, the ethical implications become more complex. Businesses that establish clear ethical guidelines for AI use — covering everything from bias prevention to privacy protection and transparent decision-making — will have a significant advantage over those scrambling to address these issues reactively.
     
    Recent studies indicate a high level of public concern about AI’s negative impacts, with 86% of people supporting the regulation of AI companies. 
     
    But this isn’t just about compliance or public relations; it’s about ensuring the well-being of our employees. Ethical AI frameworks enable businesses to make informed decisions about which AI applications to pursue, how to implement them responsibly, and how to establish trust with customers and employees throughout the transformation process.

The network effects of future-proofing

 
One of the most interesting patterns I’ve observed is that AI-ready businesses create ripple effects throughout their ecosystems. Suppliers adapt their processes to integrate better with AI-enhanced workflows. Customers develop new expectations for service and customization. Partners begin exploring collaborative AI applications.
 
This network effect creates a virtuous cycle: businesses that move early and thoughtfully in adopting AI help shape the standards and expectations for their entire industry. They become the gravitational center around which ecosystem innovation occurs.

Weak signals to watch

While most attention focuses on obvious AI applications like chatbots and process automation, the businesses that will truly dominate are paying attention to weak signals that indicate where AI is heading next:

  • The convergence of AI with other emerging technologies like quantum computing and advanced materials science
  • The development of AI systems that can reason about physical world constraints, not just digital information
  • The emergence of AI that can collaborate with other AI systems to solve complex, multi-step problems
  • The evolution of AI from task-specific tools to general-purpose reasoning systems

How to take action today

Future-proofing isn’t about predicting the future perfectly. It’s about building the organizational capabilities to adapt quickly when the future becomes clear. The businesses that will thrive are already taking concrete steps:

  • This Quarter: Identify three business processes where AI could provide immediate value and launch pilot programs. Establish cross-functional teams to evaluate AI tools and develop initial implementation strategies.
  • This Year: Invest in data infrastructure improvements and staff training programs focused on AI collaboration. Develop ethical guidelines for the use of AI and establish mechanisms for monitoring the performance and impact of AI systems.
  • Ongoing: Build relationships with AI technology providers, participate in industry groups exploring AI applications, and maintain awareness of emerging AI capabilities that could disrupt your business model.

The Age of AI is today’s reality. The businesses that recognize this and act accordingly won’t just survive the transformation; they’ll lead it. The question isn’t whether your business can afford to invest in AI readiness.

The question is whether it can afford not to.

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— Comments Off on How I manage my to-do list with email: Part 2

How I manage my to-do list with email: Part 2

Keeping track of all your to-dos is never easy, but implementing a process and system to manage them can really help you function at your optimal capacity.
 
 I recently shared a strategy outlining how to:

  • Archive all your email so you never have to worry about deleting an email again
  • Declutter your inbox
  • Process your inbox
  • Track everything you delegate and everything you are ‘waiting for’ via a Pending folder.

In this post, I’ll cover managing and tracking your next actions so you never have to worry about dropping the ball again.

As mentioned previously, efficiently processing your inbox involves doing one of four things with each email:

  • Read and delete. No action is needed.
  • Do. If I think it will take me less than 2 minutes to respond to an email, I will do it then and there and then delete it.
  • Delegate. Forward, ask someone to do something based on the email, and then delete it. Per my previous post on this topic, remember to copy yourself when you delegate over email so you can track everything you’re waiting on someone for in your Pending folder.
  • Queue up for the next action needed. These are the emails I need to spend more time on and that I haven’t been able to delete, delegate, or do within the 2-minute rule.


Let’s focus on that last point: how to queue up things for the next action needed.

Constructing contexts

One core tenet of “Getting Things Done” is to group all your next actions by context. In its simplest terms, this means defining a set of mutually exclusive categories that you can use to group and prioritize your subsequent actions.
 
Everyone will have different contexts they want to work across (see below for mine). The trick here is to define those contexts in a way that makes sense for you and is as simple as possible. It is also important to define them so that each next action only goes into one context. This keeps the overhead of managing your next actions to a minimum. 
 
Here are mine:

I implement this for my email by creating an email folder for each “context” and then moving each “next action” from my inbox to that folder.
 
Here are a few examples:

  • My friend emails me and wants to catch up. I drag the email from my inbox into my Call folder.
  • My wife emails me and asks if I can pick up paper towels. That goes in my Urgent/Important folder 😊
  • My colleague emails me and requests I review a presentation, but in no hurry. It goes into my Not Urgent/Important folder.
  • Someone sends me an interesting article on Vegemite. Into the Someday folder it goes.
  • My boss emails me and says he wants to discuss an upcoming site visit. This goes into the Agenda folder for when I meet with him next.
  • One of my team members told me they just finished a presentation to an important client. This goes into the Recognize folder.

Hopefully, you get the idea.
 
Later, when I get ready to go on a drive, I check my Calls folder and call my friend.
 
When I next meet with my boss, I go to my Agendas folder to remind myself of everything I need to discuss with him.
 
When I’m at my desk first thing in the morning, I hit my Urgent/Important folder for all the urgent and important things I need to do. 
 
When I finish those, I hit the Not Urgent/important folder and get a start on those.
 
Then, when I’m done with all my projects and have time to breathe, I check my Someday folder for new things to do.
 
Never drop the ball again.

Creating a code

The above works great when you receive and act on emails, but what if you want to create and manage the next actions for things not associated with an email you have received? 
 
For example, you might think of something urgent and essential you must do or someone you need to call. How do you get these follow-up actions into your email system?
 
Here’s what I do.
 
Let’s take an “urgent/important” next action as an example. If I want to remind myself to complete an important presentation by the end of the week, I email myself the Subject line “Complete presentation $ui.” I then have a rule set that looks for emails from myself with a “$ui” in the subject line, which automatically moves that email into my Urgent/Important folder. Voila! Next time I’m at my laptop, I will check my Urgent/Important folder, and see my next action to complete the presentation.
 
 To break this down further, for each context:

  • Come up with a code you can put in the Subject for any next action you want to automatically move to the folder for that context.
  • Create a rule for the context that will look for that code as part of the Subject and then do the move.

For the example above, the rule would look like this:


 Note: The examples in this post are from Microsoft Outlook, but most other email applications allow similar rules and settings

Below are the codes I use for all the contexts mentioned above. All you need to do now is create a rule for each code that is the same as the example above but with the corresponding code for each context.

With the above in place, you can also handle the following scenario:
 
Someone sends you an email to ask you for something, and when you respond to say, “I’m on it!” you tag the subject with “$ui”, so your next action is automatically put in your Urgent/Important folder for follow-up. This saves you from having to respond AND manually move the original email to the folder yourself. Yes, it’s only a few extra steps, but it all adds up over a day, a week, or a year. And these posts are all about being an email ninja, not an email grasshopper.

Final reminders

Two more things and we’re done, but these are very important to remember.
 
First, the ordering of your rules in your email system matters. It’s essential that the first rule is to move all received emails to your Received folder. This ensures you will continue to archive all emails you receive, as explained in my first post. Then come the rules to manage context-based next actions as explained above. Finally, the last rule should be to manage Pending emails, which you copy yourself on when you want to track or monitor that something gets done. Ordering your rules in this way ensures they are applied in the correct order so that the system works.
 
Second, you will need to update your Pending rule so as not to move all these next-action emails to your Pending folder as well. To do this, simply exclude all these emails from the Pending rule, as shown below.

That’s it! Now, you have a way to track your next actions by context. When you complete each next action, you can delete it from the context folder and move on to the next one!
 
 At this point, you now have a way to:

  • Archive all your emails so you never have to worry about deleting them again.
  • Declutter your inbox.
  • Process your inbox.
  • Track everything you delegate and everything you are ‘waiting for’ via a Pending folder.
  • Track your next actions by context.

Stay tuned for my next post on using this system to manage projects and deliverables that require many next actions to complete. It will also include a few additional advanced techniques that will move you into black belt territory.

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— Comments Off on Shaping tomorrow: Exploring digital behavior shifts [5 TRENDS + Key Takeaway]

Shaping tomorrow: Exploring digital behavior shifts [5 TRENDS + Key Takeaway]

In today’s rapidly evolving digital landscape, we are witnessing a paradigm shift reshaping our online experiences and interactions. This transformative journey is not just about the advent of new services and technologies but also reflects our growing consciousness about the health implications of our digital lives. This shift is remarkably evident among younger generations like Gen Z and Gen Alpha.

These digital natives, who have seamlessly integrated technology into their daily lives, are steering away from traditional online platforms like standard search engines and news or product websites.

Instead, they are gravitating towards social apps and seeking information, inspiration, and a sense of community in more dynamic and interactive spaces. This change coincides with a growing interest in multi-functional “Super Apps” among all internet users and a rise in immersive, more experiential digital tools.

Recent statistics vividly show this evolving digital behavior, particularly among younger generations.

Here’s a summary highlighting these key trends:

  1. Increased smartphone usage
    Gen Z spends over 6 hours daily on smartphones, indicating a heavy reliance on mobile devices for various aspects of their daily lives.

  2. Changing information sources
    Almost 40% of young people now turn to platforms like TikTok and Instagram for answers, bypassing traditional tools like Google Maps or Search.This reflects a shift towards more visually engaging and social forms of information gathering. Younger generations are beginning their digital explorations from a place of curiosity, favoring immersive and interactive experiences over traditional search and browsing methods.

  3. Rise of super apps
    Apps are increasingly becoming all-in-one solutions, bundling various services to ensure users have everything they need within a single platform. This trend is leading to a more integrated and streamlined digital experience.

    Superapps consolidate and replace multiple apps for customer or employee use and support a composable business ecosystem, according to Gartner. Examples of successful super apps include Rappi, a Colombian on-demand delivery app; WeChat, a Chinese social media platform; and Grab, Southeast Asia’s ride-hailing, taxi, food-delivery, and grocery app. Early super-apps are expected to emerge in Western countries by 2025.

    ShaQ Express in Ghana also exemplifies the transformation from a traditional delivery company to a super app, offering a number of Internet-based services under one roof, yet another example of this trend towards more versatile and comprehensive digital platforms.

    By 2027, it’s projected that more than 50% of the global population will be daily active users of super apps. This trend underscores the growing preference for integrated platforms that offer a range of services in one place.

  4. Brand trust as a key purchase driver
    Brand equity is now the top purchase driver for consumers. This highlights the increasing importance of brand reputation and reliability in consumer decision-making.

  5. High trust in online reviews
    A staggering 88% of customers surveyed trust online reviews from strangers as much as personal contacts. This statistic demonstrates the significant role of digital word-of-mouth in shaping consumer trust and purchase decisions.

The landscape of digital interactions in our daily lives is rapidly evolving, painting a future where technology, trust, and convenience merge seamlessly.

As we navigate through an ever-evolving digital terrain, it becomes increasingly clear that our world is transforming significantly.

The shifts in digital behavior, highlighted by the rise of all-in-one platforms and the nuanced journey of technologies like Generative AI, underscore the dynamic nature of our digital ecosystem.

We must all pay close attention to these changes. Understanding and adapting to these shifts is not just about keeping up with technological advancements; it’s about actively participating in a world that is becoming more interconnected and experiential.

Embracing these opportunities will be the key to thriving in this new digital age?

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— Comments Off on How technology can enhance real-world experiences

How technology can enhance real-world experiences

From digital transformation to experience transformation

The concept of hybrid reality – blending our virtual and physical worlds – has gained significant traction, fueled by a desire for more meaningful experiences along with advancements in artificial intelligence (AI) and immersive technologies. 

The COVID pandemic accelerated the shift to digital experiences such as remote work, home food delivery, online shopping, telemedicine, and more. While these experiences were initially met with widespread enthusiasm, as they offered unprecedented convenience and efficiencies in various aspects of daily life, many individuals began to recognize what this technology didn’t provide.

The lack of tangible human interaction and richness of real-world experiences left consumers realizing they did not want to live a digital-only life. For example, they loved to shop online but still wanted to go shopping, and while working from home provided new, exciting flexibility, they still wanted to interact with their teams in the office.

We’re all increasingly living in a time where much of our day is spent moving between different environments, experiences, and ways of doing things. From hybrid work to other hybrid physical/digital experiences, consumers will experience the merging of our physical and digital worlds – leading to better, more satisfying, and useful products and experiences for their everyday lives.  There is an opportunity for technology to augment our hybrid world, making it more seamless and adaptable to our needs.

Let’s dive into some of the ways this blending of physical and digital will affect our lives now and in the future.

Hybrid applications

Hybrid reality applications span diverse sectors, including entertainment, education, and healthcare, demonstrating their versatility and broad appeal. Augmented reality (AR) is one technology that will have a massive impact on hybrid reality. The AR market revenue is expected to top $21 billion this year.

Work

Whether someone is attending a meeting remotely or in the office, everyone wants to feel like they are an integral part of the team. This works great when everyone is either in person or virtual but is especially difficult when meetings are hybrid. HP is very focused on using AI-powered audio and video to make hybrid meeting experiences more engaging, no matter where you are. For example, this involves moving from a static video feed of everyone in the room to being able to frame the audio and video of the person speaking automatically.

Poly and HP are Stronger Together

And HP is not alone. Sixty-three percent of high-growth companies have adopted a “productivity anywhere” workforce model.

Touch

Touch is a big part of our physical world experience, but it is not possible when remote or virtual…yet. A startup, Emerge.io, has developed a virtual touch technology that allows you to feel a remote hug, handshake, or high-five literally. The small device creates a precise, ultrasonic force field, so now you can physically feel what you see on the screen or through your AR glasses. This could also be used for games, media content and video calls to set the stage for new hybrid experiences that include touch.

Writing

Even with all the technology today, some people still prefer using a pen to write in a physical notebook. What if you can have the best of both worlds? One approach is by adding a very accurate sensor to the pen, enabling the stylus to create a digital copy of anything you write or draw on paper. Another is to use the power of Generative AI to enable this, allowing you to have the physical benefit of writing with all the power and benefits of digital. This is another example of hybrid reality, blending our digital and physical worlds to create an even better experience than is possible in just a purely physical or purely digital experience.

Looking forward

The impending arrival of hybrid reality, an innovative blend of physical and digital worlds, is poised to revolutionize our interactions and work landscape. As hybrid reality becomes a tangible part of our daily lives, it will redefine the boundaries between virtual and physical realms and offer new, dynamic ways to interact with each other and our environment, profoundly impacting both our personal and professional lives.

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— Comments Off on How to leverage change to impact the future

How to leverage change to impact the future

Change is a powerful force, and we all possess the capacity to harness it to shape the future.

I recently had the pleasure to speak at HP’s Greater Asia Partner Conference in Japan, where I emphasized the crucial role of being proactive change agents and futurists in our rapidly evolving world.

With today’s relentless pace of change, where everything around us is in constant flux, our ability to thrive hinges on our willingness to embrace change wholeheartedly. However, merely reacting to change is not enough; we must learn how to anticipate it, tap into it, and actively harness it to shape the future we desire.

This is the essence of being a futurist.

Reacting to change is not enough; we must learn how to anticipate it, tap into it, and actively harness it to shape the future we desire.

In a world characterized by lightning-fast technological advancements and seismic global shifts that are reshaping industries and societies, cultivating a futurist mindset is no longer a choice but a necessity. It begins with asking the right questions:

What emerging trends lie on the horizon?

How do we proactively prepare for the transformative impact of these trends?

How can we leverage these trends to create the future we want?

Addressing these questions empowers us to become proactive architects of the future, rather than passive bystanders. The truth is that we all have the potential to be futurists, and the future is an unpainted canvas waiting for our unique contributions.

Change is a powerful force, and we all possess the capacity to harness it to shape the future.

However, we must recognize that the journey toward predicting and shaping the future is most successful when undertaken collaboratively. It’s crucial to welcome diverse thoughts and perspectives from various domains. When individuals from different backgrounds and disciplines come together, they unlock the potential to tackle complex problems and innovate in ways that homogeneous groups cannot.

Diverse perspectives are the lifeblood of futuristic thinking, leading to more comprehensive, inclusive, and effective predictions that consider a broad range of factors. This benefits individuals, organizations, and society.

These principles provide a roadmap for success and resilience in our ever-changing world. By thinking like futurists, we take charge of our destinies, actively shaping the future we desire. In our pursuit of a brighter future, let us remember that adaptability, collaboration, and open-mindedness are the keys to unlocking the true potential of tomorrow.

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— Comments Off on Using trends to create a sustainable future

Using trends to create a sustainable future

Thinking like a futurist in this era of constant change provides an incredible opportunity to create the future we want. By staying on the lookout for trends and weak signals shaping the world around us, futurists can identify future opportunities that lead to consequential disruption.

But what happens if you miss these trends?

In the best-case scenario, missing these signals may simply leave you reacting to disruption and working hard to catch up. At worst, however, you are in danger of becoming irrelevant and going out of business. The corporate graveyard is littered with companies that didn’t react fast enough to the changes in the world around them.

Blockbuster

Founded in 1985 by David Cook, Blockbuster was an entertainment staple in the 1990s and early 2000s. At its peak, there were 9,094 stores globally. Consumers would flock to their local stores to rent movies and buy snacks for their Friday nights, making Blockbuster a fixture in households worldwide.

After a few CEOs and missteps, Blockbuster made its biggest blunder when it failed to acquire Netflix in 2000. Netflix saw the rise of DVDs as a significant opportunity and launched its original mail-based DVD rental business in 1997. Because DVD players were not yet standard in the average household, Netflix partnered with HP, Sony, and Toshiba to offer free DVD rentals to new DVD player buyers. Netflix grew in popularity but wasn’t yet profitable, so its leadership approached Blockbuster to propose an acquisition, which the movie-rental giant declined.

Netflix persisted, confident that DVD players would gain popularity, and that confidence paid off as the company became profitable in 2003. The following year, Blockbuster began its DVD-by-mail service seven years after Netflix. From 2007 to 2010, Netflix continued to monitor trends and take calculated risks that majorly paid off, starting their on-demand video streaming service and signing deals with industry giants from Disney to Paramount.

On the other hand, Blockbuster failed to innovate in time and had to play catch up with Netflix while rapidly losing customers. That failure to embrace change, paired with severe debt, became the unraveling of Blockbuster, which declared bankruptcy in 2010 and closed all but one store.

Toys “R” Us

Later considered a category killer, Toys “R” Us had a humble beginning as a baby-furniture retailer in Washington, D.C., in 1948. Initially named “Children’s Bargaintown,” founder Charles P. Lazarus changed it to Toys “R” Us in 1957, dedicating the store entirely to toys and moving it to Rockville, Maryland. Throughout the next half-century, Toys “R” Us experienced incredible success, building a powerful brand, exploring spin-off clothing stores, and assisting in the launch of several pop culture games and toys.

By the late ‘90s, Toys “R” Us began to feel the pressure from growing competition, like Walmart and Target, which eventually led to the closure of its spin-off, Kids “R” Us, in 2003. While competing companies created their e-commerce sites, Toys “R” Us entered an exclusive 10-year partnership with Amazon in 2000. This partnership, while successful, prevented Toys “R” Us from developing autonomy over its online presence, which became a severe problem when Amazon elected to grow its toy category and allow competitors to sell on its platform.

Toys “R” Us sued Amazon and won, but it was too late. The once powerful toy seller had lost out on the essential opportunity to create its e-commerce website, and by the time it had one, it fell far behind what competitors had to offer. Toys “R” Us not only failed to keep up with e-commerce, but it also ignored changing consumer habits and buying preferences, instead focusing on offering the lowest prices, which proved unsustainable. Finally, Toys “R” Us failed to create an enticing in-store experience, instead deciding to cut costs. Unable to provide a satisfying in-store experience and struggling to keep up with e-commerce innovation, Toys “R” Us filed for bankruptcy in 2017 and closed all stores in 2018.

In 2019, the company rebranded as Tru Kids post-bankruptcy, opened new stores, and partnered with Target to sell toys. By 2020, the agreement had lapsed, and Amazon took on Target’s role as a fulfillment partner. In 2021, the financial impact of the COVID-19 pandemic closed its stores again. In 2022, the company plans to open stores within all U.S. Macy’s by October 15.

Borders

The first Borders bookshop opened in Ann Arbor, Michigan, in 1971, by brothers Tom and Louis Borders. The company didn’t open its second store in Beverly Hills, Michigan, until 1985 and was subsequently acquired by Kmart in 1992. Three years later, Kmart spun off Borders into a new company named Borders Group. Through the 1990s and early 2000s, the Borders Group expanded globally, with stores and franchises everywhere from Singapore to Puerto Rico.

Initially, Borders stayed ahead of innovation with a robust inventory system that could predict consumer behavior. However, when the industry began to go digital in the early 2000s, Borders began to lose its grip, leaning heavily into CD and DVD sales instead of working on its internet presence. Competitors like Barnes & Noble focused on online sales and digital innovations like e-readers, while Borders chose to outsource its online operation to Amazon, which rapidly became a competitor.

As competitors grew and embraced innovation, Borders steadily lost revenue, and its last profitable year was 2006. After constant financial trouble, Borders filed for bankruptcy in 2011, closing all its stores except those operating in the United Arab Emirates, Oman, and Malaysia, which other owners took over.

In the examples above, it’s clear that while some companies missed the boat on specific innovations, others were on the right track. They did this by paying attention, listening to the true needs of their customers, and prioritizing learning from all failures.

So how can you avoid missing trends?

I may sound like a broken record, but thinking like a futurist is the best way to avoid being left behind by innovation. Pay attention to weak signals, explore emerging trends and technologies, and adopt an innovative mindset. You need to have a good sense of what you want in the future. Ask yourself:

  • What outcomes am I looking for?
  • What inspiring vision and goals do I need to put in place?

Your goals need to be bold enough that they cause you to work backward to discover what disruptions will get you there, rather than taking today’s solutions and incrementally improving them over time.

Visualizing outcomes is essential, and so is having an open, innovative mindset and attitude. Success is 95% attitude. Make peace with failure and learn from it instead. Think boldly, and never give up. Having the right attitude is essential to staying ahead of all this change and creating the future you seek.

Finally, remember: the future hasn’t happened yet. The future is something that we all get to create. It is the result of all the choices that we make today.

What future will you create?

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— Comments Off on My top 5 leadership principles

My top 5 leadership principles

Leadership is constantly evolving to meet the demands of the times. To thrive as leaders, we must understand the needs of our teams and adapt accordingly. There are, however, some leadership principles that I have found to be essential no matter the situation.

1. Be humble. Leaders who place too much focus on results and control rather than the people on their team can create trust issues. Employees may feel restricted in their abilities to explore new ideas or even fearful of disappointing their boss. When teams operate out of fear, there can be several consequences, from a lack of engagement to high turnover. One Gallup study even found that one in two U.S. adults have left a job to escape a bad manager.

Because of this, leaders must embrace humility in their approach. While it is essential to hit targets and goals, the leader’s role is to help their team learn, grow, and explore without fear of failure. Leaders can benefit from their team’s expertise, experience, and insight by serving their employees rather than controlling them.

Ask your team how you can help them do their jobs and encourage them to experiment with innovative approaches and ideas. Create a safe environment for them to take risks and chances. Recognize that, even though you might be leading a team or organization, you are still a member of a team, and the best results will come from working together to find solutions and stay productive.

As my Mum used to remind me, we all put our pants on the same way. As human beings, we are all equal, and just because I might be the leader of a team doesn’t make me any better or less equal than anyone else in the team, no matter what they do. For me being humble means treating everyone as an equal and doing everything I can to help everyone else realize that we are all in this together as equals.

“The leader’s role is to help their team learn, grow, and explore without fear of failure.”

2. Treat everyone with respect and dignity. It’s essential to treat every person in your team and your company with respect and dignity. Each employee plays a vital role in how your business functions from the top of your organizational hierarchy to the bottom. How you treat them matters.

This principle highlights the importance of prioritizing diversity and inclusion. For leaders to encourage their employees to bring their whole selves to work, they must create an environment where people from all backgrounds feel accepted and valued. The benefits of a diverse and inclusive workplace are clear. Diverse teams consistently outperform those with less diversity, and employees on inclusive teams are 5.4 times more likely to stay at their company.

Treating everyone with respect and dignity can create a company culture that ensures employees feel heard and valued. In turn, this can encourage loyalty, productivity, and motivation. But that’s not why this is important, it’s important because it’s the right thing to do, and the right way to treat the people around us.

3. The team is always more important than the individual. No matter how talented, educated, or skilled an individual may be, nothing compares to the success of teamwork. By building a team with complementary skills, a leader can create a well-rounded approach to innovation where the team can learn from each other.

When appropriately used, collaboration is a powerful tool that can significantly improve outcomes compared to individual work. In addition, a Deloitte study found that employees that engage in collaboration and use digital collaboration tools are 17% more satisfied at work. While individuals may get tasks done independently, there is an increased risk of burnout and lower-quality results.

Leaders need to encourage open communication to enable teams to work together. Clear expectations and structure can also be helpful, such as assigning responsibilities to specific team members and designating particular times and methods of collaboration.

I remember many times in my career when I had no idea how we were ever going to achieve a particularly challenging goal or objective. Something that at first glance appeared impossible or completely unreasonable. But then something happens. Someone has an idea that triggers another idea, that leads to a first step, that leads to a second step, that creates a momentum that starts to take on a life of its own. The mood starts to change to a “We can do this!” and a palpable sense of excitement starts to build. There is a point in this process where the team shifts from a group of individuals to a thriving, thrumming “We can do anything!” functional unit that elevates everyone in it to achieve things they never thought possible. Things that could never be achieved by an individual or even a group of individuals – things that only a true team can achieve. If you’ve ever experienced that feeling, you know what I’m talking about.  

“A team is more than a group of individuals; it is also the energy that is released when true teamwork happens that elevates everyone involved.”

4. Have fun! Boredom is not a corporate objective. If you’ve seen the movie Office Space, you know how soul-sucking a boring (albeit fictional) office job can be. While the cult film is a satirical, darkly comedic take on corporate life in the 90s, it can also be a cautionary tale against boredom and monotony at work.

For leaders, it is crucial to know when and how to have fun. Happy employees are healthier, more creative, and more productive overall. So, what can leaders do to create a more fun work environment?

One way to promote more fun is to create experiences that allow team members to get to know each other and interact outside of a work setting. These experiences can be as formal as a monthly virtual happy hour or dinner, or as informal as a weekly group lunch or virtual coffee chat to catch up on life outside of work. While planning events like these can be a great way to create structured fun, simpler methods include encouraging employees to share photos, stories about their vacations, work-appropriate memes, and pictures of their latest golf outings in group messages or recognizing team members for big and small achievements.

Another way to promote more fun is to just have more fun. I also like to say, “We’re not here for a long time, we’re here for a good time”. Life’s too short to take too seriously. Having fun at work doesn’t mean we’re not working hard; it just means we’re having more fun working hard.

5. Pay attention to the details – the small things matter. Leaders are often tasked with directing their team towards one final, all-encompassing goal. While this is important, it can sometimes lead to the dismissal of small but crucial details. Achieving one significant goal results from many small achievements that occur along the way, and each one is as important as the next.

For leaders, this puts them in the unique position of needing to keep both the big picture and the details top of mind. For this reason, it’s crucial to have solid organizational skills and a reliable team that you can delegate to as needed. Remain dedicated to the end goal while maintaining a broad understanding of what each team member is doing to succeed. Trust your team and avoid micromanaging but know when to step in as a leader to help push things forward.

These five leadership principles have helped me throughout my career as a leader, and I hope they serve you on your journey.

Have a leadership principle that you believe to be essential for leaders to know? Share it in the comments.

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— Comments Off on My top 5 TED Talks of 2021

My top 5 TED Talks of 2021

There’s no question that the past two years have been highly disruptive. Our daily lives look entirely different than they did in 2019, and we’ve all had to adapt in one way or another.

One thing that I’m grateful for, however, is that TED has continued to share inspiring and innovative TED Talks throughout this time to give us inspiration and insight. Watching these talented individuals on the stage has become a favorite part of my week as someone who misses in-person public speaking.

Here are my top five TED Talks of 2021:

“We were looking for bliss in a blah day and purpose in a perpetual pandemic. But languishing is not unique to a pandemic. It’s part of the human condition.” –Adam Grant, How to stop languishing and start finding flow, TEDMonterey, August 2021

The pandemic created a massive shift in our lives, and many of us found ourselves sinking into “languishing,” which Adam Grant expertly explains in this TED Talk. After spending nearly two years living through a pandemic, it feels validating to put a name to the feeling that so many of us were experiencing. Even better are the solutions that Grant provides in his talk.

“On today’s internet, we don’t get paid for the work we do with our minds. And what’s more, the content we upload to these services is trapped there. These services not only make money from our content, they control it. Until NFTs.” –Kayvon Tehranian, How NFTs are building the internet of the future, TEDMonterey, August 2021

NFTs surged into popularity in 2021, and people have been trying to explain them ever since. This TED Talk from Kayvon Tehranian does a brilliant job of explaining what NFTs are, as well as their potential to bring the internet into its next evolution.

“This wouldn’t just be better for chickens and cows and pigs and the people who have to farm them and slaughter them and process their meat. This could be better for the whole world.” –Isha Datar, How we could eat real meat without harming animals, TEDMonterey, August 2021

One of my daughters is vegan, and she’s always making creative meals for us to enjoy (like this vegan turkey). She’s inspired me to look into vegan options, but I have to admit that I love real meat, which is why the development of lab-grown meat is fascinating. This TED Talk from Isha Datar dives into the science behind lab-grown meat, as well as all of the incredible benefits that could result from this new means of food production.

“The future of work is not going to be created with top-down, opinion-driven edicts from senior leaders whose day-to-day realities don’t match those of us dual-career, time-pressed and income-pressed people. Of course, senior leaders want to go back. That worked for them. But they have to recognize that for 18 months now; their people experienced unprecedented agency, control, flexibility, trust, and accountability.” –Debbie Lovich, 3 tips for leaders to get the future of work right, TED@BCG, September 2021

There’s no question that the future of work has changed drastically, and the post-pandemic world is likely to see a somewhat permanent shift to remote and hybrid work. As Debbie Lovich says in this TED Talk, it’s time for leaders to embrace the change and learn new methods of leadership and teamwork.

“It’s not just about your commutes. It’s really about changing everything in terms of how we move people, goods and services, eventually.” –Aicha Evans, Your self-driving robotaxi is already here, TEDMonterey, August 2021

Self-driving cars are not a new subject, but Aicha Evans believes their technology has the potential to shift how our world moves entirely. In this TED Talk, Evans discusses how robotaxis could create a high-tech, sustainable, and convenient mode of transportation.

These were some of my favorite TED Talks of 2021, and I’m looking forward to more educational and inspiring talks in 2022!

Share your favorites in the comments.

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— Comments Off on How to Think Like a Futurist

How to Think Like a Futurist

The following is an excerpt of article that was first published in the Summer 2021 issue of HP’s Innovation Journal:

The world around us is changing and advancing at breakneck speed. From cars that can see around corners to robots on Mars, hyperloop travel, and artificial intelligence (AI) that can write a poem like Coleridge or fiction like Kafka, keeping up can be overwhelming. For business leaders, innovators, and organizations, the central question becomes: How do we lead this change, rather than being led by it?

I’d posit that we all need to learn to think like futurists. Thinking like a futurist shouldn’t be reserved for a select group of people, but instead is a basic skill set that anyone can learn.

Tapping into your inner futurist requires that you stay aware of what’s happening in the world around you, and think through the long-term impact on countries, societies, industries, and our day-to-day lives. But it’s not a spectator sport; it also requires that you anticipate, plan for, and take action to create the future you want. It’s about monitoring shifts, visualizing outcomes, and adopting an innovation mindset.

Monitoring shifts

No one can predict the future, but understanding the global socioeconomic, demographic, and technological shifts that are shaping the world around us can help point the way. It’s important to understand how these trends will influence our human experiences — from how and where we work, to how we make things, to how we stay healthy, learn, and live our lives. Being aware of these shifts enables you to spot new opportunities, reach your goals, and make plans based on the world of the future, not the world of the past.

For example, prior to the pandemic, only a quarter of US workers did some work at home. During the pandemic that number skyrocketed to more than 80%. The future of work will undoubtedly see many jobs becoming primarily hybrid. Many employees will do their desk work at home or at coworking spaces, while offices transform into places employees go to collaborate and innovate as a team.

The pandemic and today’s geopolitics have also shone a light on the need for supply chains to become more flexible and resilient. As we look to the future, the inherently digital nature of 3D printing opens a world of possibilities for manufacturing to become more digitized and sustainable as well, and for products to become more personalized.

Similar shifts are happening in healthcare, education, retail, and across our business and personal lives in general. Moreover, the role of business in society is changing, as customers increasingly expect more from the companies they engage with, and companies must stand for more than the products they sell.

Read more in the Summer 2021 issue of HP’s Innovation Journal.

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— Comments Off on How to lead a remote team during COVID-19

How to lead a remote team during COVID-19

Our “new normal” requires leaders to rethink how they lead. These tips will help you lead a team that’s working from home.

Internet access has also become congested because more people are online during the day performing their jobs and attending school virtually. Carriers have reported their customers are using more voice calls and many of them are using Wi-Fi rather than cellular. In addition, Facebook has seen a 70% weekly increase in the number of people using Facebook Messenger for group video calls.

As the pandemic continues to alter our everyday lives, we’ve become reliant on services that allow us to work from home. Meetings are happening on Microsoft Teams, Zoom, and Google Hangouts. In fact, Zoom reported daily users spiked to 200 million in March, up from 10 million in December.

Creating a culture of a high-performing team can be challenging under normal circumstances, but what does it look like during a global pandemic? As a leader how can you adapt your leadership style and processes to meet your employees’ new expectations? Here are the top tips I have learned through my own experience leading a global, remote team.

  1. Communication is crucial.
    Implement tools that allow you to communicate easily. We use Skype and Microsoft Teams, and find it great to stay in touch with quick messages and updates on projects without cluttering our email inboxes.

    You can use a messaging tool to encourage socializing, too. Create a group in Whatsapp or whichever messaging platform you use that is not specific to work. Keep the “water cooler conversations” going and allow your team a space to share their non-work related content.

    For updates that require more than an email or chat message, hold daily or weekly stand-ups. We use Zoom for video meetings and find it a great tool to hold virtual meetings. Your team can share what they are working on, any challenges they may have, and ask questions. If you plan on having your stand-up as a video call, make sure your team knows that ahead of time and that everyone joins using video.  It not only makes the meetings more engaging, but it also discourages multitasking. 😃

  2. Manage expectations.
    Does your company require your team to be online during certain hours of the day? Communicate that with your employees, don’t assume they will follow the same hours as when they were in the office.

    If you don’t already use a project management tool, consider implementing one so that your team can keep track of upcoming deadlines, project statuses, and the items on their plate.

  3. Be flexible.
    Work isn’t the only thing in our lives that has been disrupted by COVID-19. For those who are at home with their children, caring for a loved one, or experiencing another life event that is disrupting their normal, flexibility is paramount.

    One important aspect of emotional intelligence I’ve discussed in the past is empathy. It’s the ability to put yourself in someone else’s shoes and understand how they might feel in a certain situation. As leaders, the more we’re able to relate to others, the better we help them feel understood and inspired.

    Check-in with your team on a regular basis and be fully present in your conversations, so you can make genuine connections and better understand their point of view. Once you have checked in, be flexible in creating a schedule and culture that considers their needs and current demands they’re facing.

  4. Cut yourself some slack.
    Remember, you and your team are going through massive changes in a quick time frame, so don’t expect things to be perfect from the start. Focus on small changes to start, and you will build a stronger and more supportive work culture.

    Don’t forget to take care of yourself, too. We’re all in this together.

Are you leading a remote team? I’d love to hear about your experience and any tips you’ve learned along the way. Please share them in the comments below.

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